Return Policy

Your satisfaction is guaranteed. We're so confident in our products, we're going to give you *1 Full Year  to make sure you are happy with it. So, examine it... try it... use it. If for any reason you are unhappy with it, just ask and we will refund your money or give you an in store credit towards anything else you wish to purchase. 

Refunds issued within 90 days from the date of purchase will be in the form of a credit refunded to the original credit card used for the purchase. Refunds issued after 90 days from date of purchase will be in the form of a company check made out directly to you.

In case of returning goods, please send us an email with your name, order number, product name, and the problem you have with the product. We are not accepting any returns without this information.

Item(s) must be returned in working, resalable condition, with original packaging so we can at least resell them at a discounted, slightly used price. Any item(s) that show signs of misuse or abuse will not be accepted for refund.

Do not ship anything back without contacting us first. If it shows up at our door unannounced, your return will take longer to process, or it may not happen at all. If we are expecting it, we can take care of it right away. 

All returns must be accompanied by an RMA# (Returned Merchandise Authorization Number) When you contact us we will give you an RMA# for your return.

All non defective returns are subject to a 15% restocking fee.   

If you receive an item that is defective: We urge you to test your purchase as soon as you receive it. If for any reason it is not working properly please call or email us right away. If we can not fix the issue by email or over the phone, we will replace it immediately. Occasionally someone contacts us with a non functioning stun gun or personal alarm and all it needs is a new battery.

If your purchase gets damaged in shipping: just let us know and we will replace it immediately.

If you receive the wrong order in part: Contact us right away and we will immediately exchange any part of the order that was incorrect for the proper items. Items must be returned in original unopened package and in unused condition. 

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*A few exceptions to our 1 year return policy

Fighting DVDs: Instructional fighting DVDs that have been opened are only returnable for an in store credit of the original purchase price, minus the restocking fee. Or for a replacement of the same DVD title.

Opened pepper sprays are not eligible for a refund since we have no way of knowing how many times they've been used and we can't resell them.

Un-opened pepper sprays in their original packaging are eligible for our 1 year refund policy.

If you receive a pepper spray that's defective, we will immediately exchange it for a new one of the same model, provided you let us know within 30 days of receiving the defective pepper spray. After 30 days it will be assumed that the pepper spray was working, and someone merely used it up, and now wants a free one to replace it. We will not replace a working pepper spray for free.

Hidden Cameras and other surveillance equipment:
We do not manufacture our hidden cameras or other surveillance equipment ourselves. The manufacturers of these products offer a 90 day return policy for any defects in workmanship, so we can only provide you with the same 90 day return policy for any surveillance equipment or hidden cameras.

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A few more return policies

If you should ever need to use a pepper spray you buy from us, for self defense or the protection of others, send us a copy of the police report and we will replace your pepper spray for FREE.

When you buy a stun gun from us, and after getting it home, you decide that it's not the right stun gun for you, (too big, too small, not quite powerful enough, etc.) Just let us know and we'll exchange it for one that you will feel confident in carrying. A self defense weapon won't do you any good if you don't feel comfortable carrying it, so we want to be sure you have the right stun gun for you.

If your new stun gun is less expensive than the returned one, you will be given a store credit or a refund of the difference. If your new stun gun is more expensive than the returned one, you will need to pay for the difference in price.

If you should ever need to use a Stun device that you buy from us, for self defense or the protection of others, just send us a copy of the police report and if the device is damaged in the fight we will replace the entire unit for FREE

*These policies have been in effect since July, 2007 and are subject to change at the sole discretion of North American Security Products, LLC. We do not change our policies without reason, but if we notice a pattern of abuse concerning our liberal return policies, we will be forced to update them accordingly.